Shipping & Returns

Shipping Policy

Shipping Time. Most orders will ship in 2 business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday. Ice Packs will only provide 24-48 hour protection, that should be more than enough to keep your items safe during transit.

We do not ship Temperature sensitive over the weekend. Only on Mon-Thursday depending your location.

Temperature sensitive items may safely stay at room temperature for a period of time of up to 2 weeks without being affected.

Returns
We will gladly accept the return of products. Products must be returned within 10 days of delivery confirmation. A full refund will be issued minus the shipping charge. No opened items will be accepted for returns.

Biotetics LLC
400 Park Rd. 104
Sevierville, TN 37862

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.